The Pokémon Company and its affiliates listed below* (collectively, hereinafter "Pokémon Group"), recognize the importance of Personal Information (as defined in the "Definition of Personal Information") and are committed to protecting Personal Information. This Privacy Policy sets forth the rules that Pokémon Group companies should comply with for the appropriate management and protection of your Personal Information and provides you with information about the Pokémon Group's handling of Personal Information.
* Pokémon Center Co. Ltd., Pokemon Singapore, Pte. Ltd., 宝可梦(上海)玩具有限公司 (Pokemon Shanghai) Pokémon Korea, Inc. andPokémon Taiwan Co., Ltd.
This Privacy Policy constitutes an agreement between you and Pokémon Group. In order to use the Pokémon Group's products and services, you need to fully understand and agree to this Privacy Policy. By using any of the PokémonGroup's products or services, you will be deemed to have agreed to the terms and conditions of this Privacy Policy.
If you are under age in the country or region that you reside in, you must confirm that your guardian or legal representative has read this Privacy Policy and agreed to your use of Pokémon Group's products and services under the terms and conditions of this Privacy Policy. In cases where direct consent of your guardian or legal representative is required, you must obtain such consent on your own responsibility.
If you do not agree to this Privacy Policy, or if your guardian or legal representative does not agree to thisPrivacy Policy, you cannot use Pokémon Group's products or services.
This Privacy Policy applies to the handling of Personal Information by the Pokémon Group companies. In the event where each Pokémon Group company has a privacy policy that applies only to specific countries or regions, or specific products or services (hereinafter "Specific Privacy Policy"), and there is any discrepancy between thisPrivacy Policy and the Specific Privacy Policy, the Specific Privacy Policy shall prevail.
If this Privacy Policy contains any provision for customers residing in a specific countries or regions, such provision shall apply.
The definition of "Personal Information" covered by this Privacy Policy shall be in accordance with the provisions of the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003, hereinafter "Act" including any amendments or revisions thereafter) and other privacy-related laws and regulations in applicable countries and regions (hereinafter "Laws").
The "Personal Information" is defined in the Act as information relating to a living individual (i) containing a name, date of birth, or other descriptions, etc. whereby a specific individual can be identified (including those directly lead to identification of a specific individual and those which can be readily collated with other information and thereby identify a specific individual) or (ii) defined as an "individual identification code" such as fingerprint, voiceprint, etc.
In cases where this Privacy Policy applies to the Personal Information of the customers residing in Japan, the"Personal Information" shall include "personal data" and "retained personal data" as defined in the Act.
Pokémon Group will use the collected Personal Information only to the extent necessary to achieve the following purposes and the purposes expressly specified in advance.
Purposes of use
Pokémon Group companies may jointly use customers' Personal Information pursuant to Laws.
Pokémon Group will not disclose or provide Personal Information to any third party except for the following cases:
Pokémon Group may transfer your Personal Information outside of the country or region where you reside to the extent necessary to achieve the purposes of use specified in this Privacy Policy. In this case, Pokémon Group will take necessary and appropriate measures pursuant to Laws, such as entering into a service agreement on the handling of Personal Information.
Pokémon Group may revise this Privacy Policy at any time in order to respond to the requirements of newly applicable Laws or for other reasons. The revised Privacy Policy will be published on this webpage and shall take effect upon such publication. If you continue to use Pokémon Group's products or services after the revision, you will be deemed to have agreed to such revised Privacy Policy.
You are entitled to certain rights under Laws concerning notification of purposes of use, disclosure, correction,additions, deletion, suspension of use, removal or request for suspension of provision to third parties, etc. of thePersonal Information obtained by Pokémon Group. When exercising your rights, you may be asked to go through identification procedures.
Please contact our data processing officer using the form below for further information about these procedures and any other inquiries.
https://asia-pp.pokemon-support.com/hc/en-us/requests/new
Cookie is used in some parts of the websites operated by Pokémon Group for the purpose of better use of the websites. Cookie refers to small pieces of data sent to your web browser at the time accessing the website. Such data enables us to find out users' access history to our website. No information that can identify a certain customer is contained in the information obtained by Cookie unless a customer enters such information that can identify the customer, such as by membership registration or otherwise. Please note that in the case of disablingCookie, restrictions for use of the websites are likely to occur.
Pokémon Group will obtain your opt-in consent whenever necessary to the collection and processing of your PersonalInformation under Laws.
In addition to the above, you have the right to object to the collection and processing of your personal information at any time and to have information Pokémon Group holds about you deleted from its filing system in the absence of any other legal ground or overriding legitimate interest for the lawful processing of your PersonalInformation under Laws. You also have the right to ask for a copy of any Personal Information held about you, as well as to ask for correction in case there is any error or inaccuracy. You also have the right to lodge a complaint before the Philippine National Privacy Commission ("NPC") for any violation of your rights as a data subject.
Last updated: June 3, 2026